Kaeleigh Mtt
map-marker Austin, Texas

Dockers Return Policy and Quality

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The only work pants I have previously bought have been Dockers. I ordered three more pair from Dockers.com and when I got them, they were not the quality and the size did not fit as those that I have previously owned so I contacted "customer service" to return them within their 60 day period.

They said they would send me return information but I never received anything via email or mail so I recontacted them outside the 60 day period and told them the situation. They now refuse to accept the return since it is outside the 60 day period. Stuck with over $100 of new Dockers never worn.

Trust me, I am actively looking for another brand. So much for "customer service" and now I have no brand loyalty.

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Loss:
$105
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Lahore, Punjab Province

Fade Color

i visited Xinva mall outlet and complaint about my trouser as it's colour got fade in one wash and it's the 1st time that i got complain in dockers trouser which was purchased in winter, but i am really surprised with the reply given by your staff as they told me that we don't accept the complaint,and giving me bare excuses. that is not fade this is the original color, i generously put my trouser on counter and told them this is none of my use but you must have the people who can satisfy the customer with some rational reasons. Dockers is a exclusive brand and that was never been expected. Receipt No: 22264. Syle No: 49931 Purchasing Date:April,03,2016. I am regular buyer of Dockers but now i am thinking about to switchover to other brand. Please do the needful.
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Reason of review:
Damaged or defective
Anonymous
map-marker Houston, Texas

Dockers classic mens underware

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I agree with your post, see below what i'm trying to post in Amazon. I wrote in Dockers web site, and they would not post it. Why, because its not a good review. they changed design of this very perfect under ware. If you make something perfect and you make a change, there is nowhere to go but down! So now i'm posting my review on Amazon so I can write the truth. If Dockers only wants good reviews, they will need to write it themselves then they can be as bias as they want. I will have to go back the Fruit of the Loom Premiums they almost as good.
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Reason of review:
redesign

Preferred solution: Let the company propose a solution

Nicolas Wsz
map-marker Paris, Ile-De-France

Material quality under standard

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Dockers pants used to be hardwearing... From now on, the quality of the material is suchthat it endangers the brand. I have bouht several Dockers during the last ren years, and noticed a clear decrease of the qualty of the material used: it is no so fragile that it tears apart whenever it is caught to something. The race to low prices seems to come at a cost... Dockers pants used to be hardwearing... From now on, the quality of the material is suchthat it endangers the brand. I have bouht several Dockers during the last ren years, and noticed a clear decrease of the qualty of the material used: it is no so fragile that it tears apart whenever it is caught to something. The race to low prices seems to come at a cost...
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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Lahore, Punjab Province

Trouser color fade

yesterday i went to Xinva mall outlet and complaint about my trouser as it's colour got fade in few washes and it's the 1st time that i got complain in dockers trouser which was purchased in winter, but i am really surprised with the reply given by the staff sitting behind the counter and the lady as they told me that we don't accept the complain which has passed 3 months then she shifted her gare to 6 months, and giving me bare excuses that is not fade this is the original color, so many lame excuses that i joined 5 months back and its the old article before joining be...anyways i generously put my trouser on counter and told them this is none of my use but you must have the people who can satisfy the customer with some rational reasons. Dockers is a exclusive brand and that was never been expected.

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Loss:
$6000
Cons:
  • Extremely poor customer service
  • Product quality
Reason of review:
Damaged or defective
Anonymous
map-marker San Francisco, California

Dockers Luggage Review from San Francisco, California

Dockers Luggage Review from San Francisco, California

I got a large docker spinner for Christmas. On the second trip the airline handlers ripped off on wheel.

I am still looking for eplacement parts. The airline says they are not responsible. I'm not sure if the luggage is poorly made or if the airline is irresponsible and abusing my luggage...I think it was a combination of both.

Anyway, I have a piece of expensive luggage without scuff marks on the remaining wheels that is basically useless. Very frustrating.

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Reason of review:
Bad quality
1 comment
Guest

Dockers are not a Luggage manufacturer... so obviously someone else does the build.

If you are looking for Luggage with customer support, try buying luggage from a luggage company...

American Tourister, Samsonite, etc. You will be greatly pleased.

Anonymous
map-marker Lawrenceville, Georgia

Luggage Review

Where or who do I contact for a luggage repair? I bought a piece of luggage last September, wheel came off whe rolling to hotrl. I have the wheel will they replace it? I have the tags showing the date it was purchased. I used it twice.
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Reason of review:
Poor customer service
Anonymous
map-marker Erie, Pennsylvania

Dockers Mens briefs not same size

My wife bought my Dockers briefs in the same size as two-three years ago and they fit like

low risers. The older briefs were made in Thailand and the new ones in China. The information tags on the Chinese made briefs are twice as big as those made in Thailand and

dig into my skin. The briefs are comparable except for the disappointing fit. The older ones

fit comfortably from day one and I have not gained much weight since. How Dockers could

let the fit in men's briefs change so much is beyond me. .I will not buy Dockers briefs again

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Loss:
$30
Reason of review:
Damaged or defective
1 comment
Guest

I just received an order of Dockers men's briefs These were made in China and were of much thinner material (both briefs and waist band) than the last batch I ordered which were made in Thailand. The newer ne also have a much shorter rise.

I really liked the previous ones, and that's why I reordered. I will not purchase any Dockers products in the future.

Anonymous

Separation anxiety

My seven months old, rarely worn Dockers low cuts have come apart. The sole separated at the heel on both. These are the "Loafer" style, with the nice tassels on the front. Mahogany stain and really good looking. Too bad the quality doesn't match the style.Store says too old for refund. I need a reliable pair of shoes and these do not measure up. My old Sperry Boatshoes held up better and LL Bean goes on forever. Be warned. I have contacted Dockers but little or no hope of satisfaction. Glad I have this site to vent, but that doesn,t help my feet.
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Loss:
$50
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Red Deer, Alberta

Dockers - Pants Review from Red Deer, Alberta

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done with dockers - every pair of shoes i buy end up falling apart within 6 months, either peeling from the sole, or the soles crack at the grip ridge points causing water to seep inside. Terrible quality. Their pants arent that much better, they fade or fray too quickly.
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Reason of review:
Bad quality
1 comment
Guest

Dockers pants for men: Have bought several pair but only one faded on front crease, bottom hem and frayed on very top. The white from the lining of the waist band shows above the waist and belt.

Was there a problem with dye or fabric at some time? ?

? Have had pant for several years but I have another pair even older that is still good - no fade and no frayed waistband.

Anonymous

Spinner luggage broke on my very first trip

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Purchased a 29" spinner bag on Nov 28th - a "black Friday" - deal for $100. It had the wheels snapped off on my very first trip in December (Dec 13th). The airline (Delta) let me file a claim but they told me that because the wheels were an external part of the bag, they were not responsible for the damage. I contacted the manufacturer and they, of course, told me it was the airlines fault and they would not replace or repair the bag. The bag was not over weight (only 40 lbs in a 29" bag). The bag was VERY hard to handle with the broken wheels for the duration of my trip. $100 down the drain and all I got for it was a sore arm. I will NEVER buy this product or another piece of luggage by Dockers.
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Reason of review:
Bad quality
2 comments
Guest

I purchased a piece of Dockers spinner luggage in December. Used the bag three times and last time as I was rolling it the wheel came off.

Called Dockers/Olivett and they told me I had to ship the luggage to them. I estimate that to cost about $25-35, and she couldn't tell me if they would repair or send new luggage. After reading all the negative reviews, I doubt the repaired or new piece would last long either. Just a piece of junk!!!

won't buy Dockers luggage Again and hope no one else does. They should pay for repair shipment.

Guest

I had the exact same thing happen on a different airline. The Dockers spinner came off the baggage carousel with a wheel missing, which made it hard to handle for the remainder of the trip.

Also, by then it was so scratched and dented it looked pretty bad too. I would not recommend this brand or type of luggage.

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Anonymous
map-marker Cicero, Illinois

Pants falling apart

Dockers - Pants falling apart
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Dockers - Pants falling apart - Image 3
Dockers - Pants falling apart - Image 4

I had to have pockets sewed back together. The pants are fraying at the bottom of the legs AND the belt loops.

Normally Dockers have served me well but in this case I can't see buyin another pair anytime soon. I wear these pants 2 x per week. I can't do that anymore because they are falling apart. Cost of pants were 40 something dollars.

These are the signature Khaki pants. I really thought these would wear well...not so.

My parent had bought these as a gift, so I don't have the receipt to return. Not even 6 MONTHS and these pants are torn/frayed.

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1 comment
Guest

also dockers cant ship order properly,orded 8 petite ,sent 8 medium,they also put elastic in the waist.feels like a rubber band around your waist.they have gone from a great product to garbage!!!! also sent them back and five pair and they credited my card for one pair.how *** ,can they be.

Anonymous
map-marker Midlothian, Virginia

Most important 2 wheels on my 29" Dockers luggage completely shredded

Most important 2 wheels on my 29 Dockers luggage completely shredded

Three successful trips, but then the wheels of my largest bag suddenly and completely shredded. Rolling the 46 pounds was impossible.

Had to UPS most of the contents home, overstuff my husband's luggage, and carry the remaining items in my camera bag and his daypack, leaving this new-looking but useless piece of luggage in the hotel room in California as we flew home to Virginia. I have NEVER had such a disastrous experience with any other luggage, and we do a lot of traveling.

Cannot recommend this brand of luggage to anyone. Very frustrating to have spent this much on luggage and have it unusable so soon.

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Loss:
$150
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Anonymous
map-marker Calgary, Alberta

Shoes Review

Bought some Dockers Oxford style shoe in October 2014 and the soles on both shoes completely soliton early January. Apparently dockers only warranties it's shoes for 60 days. Absolute garbage.
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Reason of review:
Bad quality
Anonymous
map-marker Fairhope, Alabama

Dockers - Shoes Review from Fairhope, Alabama

Sole split across following tread design .
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Reason of review:
Bad quality
1 comment
Guest

Sole split across following tread design on a $50 pair of sandals. Tops last forever, soles?

6 months. This is the second pair with same problem. They are wearable but so is a T-shirt with holes.

I will complain but after reading previous comments, will likely just say my piece and buy similar style at half the cost at Walmart. They dont last any longer (same problem) but why pay premium for Chinese garbage?

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